For Pre-Sales and our full range of products please click on the relevant web address below

After Sales Support

This After Sales Support Centre handles all after sales support for the following websites:

Just Lawnmowers
Just Generators
Just Honda
Calgary Direct
Honda Generator
Briggs and Stratton Generators

Calgary Just Companies Limited (www.cjcltd.co.uk) is the parent company for all of them.

We want happy customers, so please help us to help you. This section of our website has been designed to resolve your problems as quickly and efficiently as possible, so please take the time to use it before telephoning or emailing us. It will save you time and make us quicker and more efficient in helping you.

Whilst we do everything we can to make your experience of buying from us as simple and trouble-free as possible, we accept that from time-to-time things can go wrong. If they do, please be assured that we want to help and to resolve your problems quickly, with the minimum of fuss.

Important:

This after sales centre cannot process orders. Please call our Sales Hotline on 01263 826199 to place an order or visit one of the websites above.

What do you need help with?

Before Delivery

Where are the goods I ordered?

1. Normal delivery takes 2 to 3 working days.

2. Palletised delivery (e.g. Calgary Direct's Start 'N' Go service) takes 5 to 7 working days.

Please Note: If your order is going to be delayed for any reason, we will email you.

3. If after these times you have not received your order, please raise a ticket via our Customer Care Centre and we will deal with your request as a matter of urgency.

I am having problems with your carrier

If you are experiencing problems with one of the carrier companies we use, please raise a ticket via our Customer Care Centre and we will resolve it for you as quickly as possible.

I want to cancel my order

If you have placed an order, have not yet taken delivery and now wish to cancel that order, please raise a ticket via our Customer Care Centre and we will contact you to confirm the details.

Billing

I haven't received my invoice

All our invoices are raised manually. Our accounts team will send your invoice by email (as a PDF attachment) within 7 days of dispatch of goods. If after that time you have still not received your invoice please check your email spam folder for an email containing the subject line 'Your CJC Ltd invoice is attached'. If the invoice is not there, please raise a ticket via our Customer Care Centre and we will re-send your invoice.

I need another copy of my invoice

No problem, just raise a ticket via our Customer Care Centre and we will email you another copy.

I would like my invoice sent by post

We will happily send you an invoice by post. Please raise a ticket via our Customer Care Centre to request this.

I have a billing problem not listed above

Please raise a ticket via our Customer Care Centre and our accounts team will respond directly.

After Delivery

There are some parts missing

Please raise a ticket via our Customer Care Centre so we can rectify this and send you the missing parts.

Some of the items I ordered have not been sent

Please raise a ticket via our Customer Care Centre so we can find out what went wrong and send you the missing items.

I was promised something FREE, but it has not been delivered with my goods

Please raise a ticket via our Customer Care Centre so we can find out what went wrong and put it right.

The goods I ordered have arrived damaged and/or faulty

Please raise a ticket via our Customer Care Centre so we can find out what went wrong and put it right.

My machine will not start

This is often very quick and easy to resolve...

For details of common starting problems read How to Make Your Petrol Mower Start First Time.

If you are having problems with a new Honda Izy, read our Honda Izy Troubleshooting Guide.

I need to return unwanted Item(s)

Perhaps you have just changed your mind and want to return the goods to us for a refund. Assuming the product(s) you ordered are not faulty, or damaged, are still in their original packaging and have not been used, we will approve their return subject to our usual Terms and Conditions and so long as you pay the return carriage costs. To arrange this, please raise a ticket via our Customer Care Centre so we can organise the return for you.

The item(s) I have received are not what I ordered

Please raise a ticket via our Customer Care Centre so we can deal with this for you as a matter of urgency.

I am having difficulty assembling my new machine

If after having read the manufacturer's Instruction Manual supplied with your new machine, you are still having problems assembling it, please raise a ticket via our Customer Care Centre so we can help.

Warranty

I want to make a warranty claim

All of the machines we sell are supported by a manufacturer's warranty. To make a warranty claim please raise a ticket via our Customer Care Centre.

Servicing

I want to have my machine serviced

We are an internet sales company. We do not service machines ourselves. We can however suggest two service options for you:

1. Refer to MowerPro to find your nearest local service centre.

2. If you are based in North Norfolk, speak to our sister company, Anglia Mowers and they will arrange to service your machine for you.

Accessories

I want to buy some accessories for my machine

Please return to the main website to find the accessories you need:

Return to Just Lawnmowers

Return to Just Generators

Return to Just Honda

Return to Calgary Direct

Or call our friendly sales team on 01263 820202 for expert help and advice.

Spare Parts

I want to buy spares/consumables for my machine

Please visit the Garden Machinery Spare Parts section of Anglia Mowers (our sister company) for a huge range of spare parts and consumables.

Sales

I have a question I need answered before placing my order

Please raise a ticket via our Customer Care Centre explaining your question and our sales team will reply as a matter of urgency.

Website Problems

There is an error on your website

Please raise a ticket via our Customer Care Centre stating which website the problem relates to and the nature of the problem. (Thank you for taking the time to do this.)

There is a link on your website which doesn't work

Please raise a ticket via our Customer Care Centre stating the website and web page where the broken link is located. (Thank you for taking the time to do this.)

Miscellaneous

Unsubscribe

To unsubscribe from our mailing list please raise a ticket via our Customer Care Centre.

Problem not listed above

For any problem you have which is not listed above, please raise a ticket via our Customer Care Centre.

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